FAQ

21 most popular questions and 21 answers that are good to know for a smooth and more convenient LaceMarry experience.

 
 
Question 1: 
What is your preferred contact method?


I would prefer you contact me via my Etsy Store.
So we can keep all of our conversation in one place and avoid any misunderstanding or mistake.
Also I could respond you faster via Etsy message system.
Please see my Etsy Store here:
LaceMarry.Etsy.com



Question 2
:
 
How long time would it take to finish my dress?

❤❤❤ RUSH ORDERS ❤❤❤
I accept Rush Orders.
But please First let me know Your Exact Wedding/Event Date and after I can check my Production Calendar and tell you if I'm able to take your order to finish on time and How much Rush Service Fee is required.


❤❤❤ MY REGULAR PRODUCTION TIME ❤❤❤
My regular production time is 8-10** weeks.
But during the Busy Wedding Season, I am getting more busy than regular and naturaly, My Regular Production time may get 1-2 Weeks longer (8-10-12** weeks) than regular season.
Usually, busy Wedding Season is between Middle of November and End of June.
If Your Wedding Date is between this dates, then you better keep this in mind. ;)

Just don't be in worries My Dear, busy season or not, I will still fit Your Order in My Production Calendar and make a Beautiful Dress Just for You - In Your Custom Measurements and Requests.

**My Production Time starts when the payment is cleared and I have received all the details of your order as I needed (Your Custom Measurements, Color and Custom Requests if there are any).


❤ Feel Safe - You are under Professional Care!
If I see some of your Details are missed or some of your Measurements are Suspicious, then I will ask you to Double Check them.
During this process, Your responsibility is to correct or Double check your details as I asked and as soon as.
Depending on how fast you will reply me back for my questions or confirm, I MAY RE-SCHEDULE your Order's Production Time according to My Production Calendar.


Please Note:
There is National Holidays in February for New Year celebration in my country.
Shipping couriers will be also on holidays in this period.
If Your Wedding is in February period, I can still Finish Your Dress on time.
But FIRST, please contact me with Your Exact Wedding Date and lets talk about Your Dress Details.




❤❤❤ CUSTOM PROJECTS ❤❤❤
I am a Professional Dressmaker with 17 Years of Experience.
If you couldn't find Your Dream Dress in My Store, then you can send me Pictures or Drawings of Your Dream Dress and I can bring it to Life for You!
We can create Amazing and Unique Dresses with You - Unique and Just for You!

A Custom project according to a Picture or Drawing may take 14-16 weeks to create.
You need Your Dress in a shorter time? - No worries, I can still make it! Just contact me with Your Dress pictures and Date and I will let you know how Much Rush Service Fee would require to Finish Your Custom Project in that short time.




❤❤❤ FOR A SMOOTH EXPERIENCE ❤❤❤
Even If Your Wedding/Event is in a Far Date, you still better to not leave to place your order till the last moment.
If possible, I would prefer If you place your order about 16 weeks before Your Wedding/Event, but not less than 12 weeks.
So I can book a place for you in a sooner date in my busy production calendar and your order would have priority during the Hot Wedding Season.


Question 3: 
Can I get my order in a shorter time than regular?


Yes you can. But please contact me first for availability and Rush Service Fee.



Question 4: 
Can I get my dress in a different color than showed in your/my pictures?
 

Yes of course.
Usually, the lace materials of my wedding dresses are available in ivory color (my ivory is like warm white).
But I can use another color underlay from my large color selection.
Please click here for my color books.

Note: The underlay fabric may vary depending on the style. it's important to select a color from the correct fabric book.

Please contact me for your questions about how to select your color.



Question 5: 
Your dresses are so beautiful but I want to make some changes on my dress. Is it possible?

Yes I can customize my dresses according to your needs and make them unique only for you.
Please contact me first about your custom requests and their additional costs, if any.



Question 6: 
Can I send you a picture of my dream dress and can you make it for me?

Yes you can send me your own pictures too. After I check them I will tell you my comments. 
Please see my Custom Orders page here for more information.



Question 7: 
Where do you ship?

I ship my dresses Worldwide.
DHL, UPS, FedEx, TNT, USPS are the methods what I ship my dresses with a Tracking number. 
You will have very fast and safe experience.
If your location is USA, UK, Canada or Australia, then it usually takes 3-7 days.



Question 8: 
Can I track online where is my package?

Yes you can.
I will provide you an online tracking number for your package.



Question 9: 
Your wedding dresses are so beautiful in the pictures. If I order one, will I receive the same dress?


All of my wedding dresses what you see in my store are made by me and my cousin Gina. 
We are together with her. :)
They are our real samples already.
So, what you see is what you will get.
Sometimes, some of my laces are not available in long time and in that case I use the same kind and most similar alternatives.
It's not often but sometimes can happen.
However, I ensure, you will LOVE your dress quality. :)



Question 10: 
What if I don't like the style on me when I receive my dress or the style of my dress doesn't suit my body type? Can I return my dress?

I can't accept a return or refund if the reason is you didn't like the style.
Please understand.
If you are not sure about which style fits your body type more then I recommend you to visit a local bridal salon and try on similar style dresses.
This would help you to make your final decision.



Question 11: 
Will my dress fit me well? Should I plan for minor alterations?

I will strictly follow your measurements you sent me.
If they are taken correctly by a PROFESSIONAL tailor and according to my instructions then your dress will fit you well.
But due to nature of custom orders, when you receive your dress you may need minor alterations. 
I suggest you to plan for minor alterations with help of a local tailor. 
I will also leave some room inside to be able to easy take in or out.



Question 12: 
What If I had an issue with my dress? What should I do?

When you will receive your dress, if something makes you unhappy, just let me know in 3 Days after you receive your package and lets talk and understand what is the issue.I will assist you about your questions regarding your issue.For more detailed information please check my Return Policy here or contact me



Question 13: 
I also want to order dresses for my bridesmaids. What do you recommend me about how to organize my multiple dresses order?

I would prefer If multiple pieces orders placed in one order together with all the details at the same time.
We can avoid any misunderstanding or mistake on the details in this way.
Also, If I buy the materials and the fabrics of your dresses at the same time then all the dresses will have the same.
But sometimes, the same material or fabric may have slight color tone difference if bought in different times. This is fabric or material factory result, not about me.. :)
The other advantage of placing multiple pieces order together at the same time is cheaper shipping cost.
Because combined shipping cost comes cheaper than separate shipping for each dress.



Question 14: 
I am a part of a bridal party. There will be other girls who will order their dresses from you. Should I inform them about my color choice and other details to avoid a misunderstanding?

If you are a part of a bridal party and if there are other girls who will join to the same party and  planning to order their dresses with me, then I recommend you to inform them about your color number choices (if they would also want the same color as your dress).
So they can mention the same color numbers and details in their order and we would avoid any misunderstanding or mistake on the details in this way.
Or If it's possible, you or other girl from the group can place all the dresses in the same order with the details.



Question 15: 
Do you have pictures of your dresses on a Real Person?

Absolutely! Thousands of them waiting for you here.
Not Enough? Then, you can see Even Videos here
More pictures and Videos will be added frequently.



Question 16: 
How should I take my custom measurements?

Because I will make Your Dress in Your Custom Measurements for better Fit. So I need your custom measurements as in my instructions here.

*** I STRONGLY recommend you to get your measurements with help of a PROFESSIONAL SEAMSTRESS for correct results of the measurements to avoid any mistakes ***



Question 17: 
Where can I find your customers reviews?

You can see tons of reviews of my real brides here:
LaceMarry Reviews From Real Brides
Also you can see a lot of comments from my real brides on my Facebook page here:
LaceMarry Facebook Page

I hope you will also ''Like'' my page.. :)



Question 18: 
My wedding a year away. When is better to I place my order?

If you are available, you can place your order as soon as..
Nothing bad if you receive your dress earlier.
It's very sweet thing to keep your dress ready for your big day... :)
Many of my brides do this.



Question 19: 
Will I need to wear additional bra under my dress?

I put cups in the bust part of all of my wedding dresses.
When you receive your dress and try it on if you feel that you still need more support, then you can wear invisible type bra or other kind.



Question 20:
I plan to loose some weight before my wedding/event. When do you suggest me to take my measurements?

If you are on a diet, then you can send me your realistically targeted measurements and I do your dress in those measurements. This would be also a HUGE motivation for your diet process.. :) I can leave some room in your dress and If need, you can alter it in a local tailor anyway. After you give me your measurements and once I cut the fabric for your dress, I cannot accept an update on measurements. Please understand.



Question 21: 
How can I make my payment?

I accept PayPal and you are also able to make your payment securely by your Credit Card on PayPal page.

 
 

Thank you very much and please let me know if you have more questions.

 

With Love,

Mary Jin Mei

 
How to Measure
How to Measure


My Dear Brides!

All of my Professional Effort and Care is to make Your Dress fit You well and the most important part of providing this is taking the most accurate measurements. That's why, It's very IMPORTANT for me if you follow my measurement instructions below.


❤❤❤ I STRONGLY RECOMMEND you to get your measurements with help of a PROFESSIONAL TAILOR and ACCORDING TO MY INSTRUCTIONS for correct results of the measurements to avoid any mistakes ❤❤❤


PLEASE NOTE:
Tailors may have different measurement instructions which might not match with my instructions, that's why it's important if Your Tailor read my instructions carefully.

 

 

 
Custom Measurements

 
  

❤ Due to nature of custom orders, when you receive your dress you may need some alterations.
I suggest you to plan for alterations with help of a local tailor and YOUR BUDGET ACCORDINGLY.

❤ If you have specific body shape features then please inform me about that and I might ask you additional measurements which are not included in my instructions.

❤ I leave some room inside in my dresses.

❤ I may require additional fee, if the measurements are plus size. This can be cleared up after you place your order.

 

 

 

Standard Sizes 


 
LaceMarry Size Chart in CM and IN

 

 

Please contact me Here for your questions.

I will assist you to get the most accurate results.

 

Thank you for visiting my website!

 

 

With Love,
Mary Jin Mei

 
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